Processing of your personal data

Personal data is all the information that can be directly or indirectly connected to you as an individual. It varies from your personal identity number, name and address to information such as IP address, bank card withdrawals, registration number or the language you told us you would like us to use when we contact you.

What data we require depends upon what service you are using. We can get personal data directly from you when we sign an agreement at a branch, relating to products such as a loan or insurance, but also at a later stage when you communicate with the bank and use our services. We can also retrieve data from external sources, such as credit reference agencies and the civil status register, as well as through cookies on our websites.

We use personal data to perform our services and to improve our products and our quality by conducting customer surveys and market analyses. Personal data also helps us to prevent money-laundering and terrorist financing and to prevent and investigate crimes, and makes it possible to make payments, credit assessments and risk assessments.

Personal data is stored for different lengths of time depending on what the data will be used for and on legal requirements.

In connection with the processing of your personal data, you have certain statutory rights. You are entitled to find out whether Swedbank is processing your personal data and, if this is the case, to obtain a copy of your data and information about personal data processing (i.e. a register extract). You are also entitled, in some cases, to have incorrect data corrected, deleted or electronically transmitted. You are also entitled to object to the data processing and to request us to restrict the processing of your personal data.

If you wish to find out what data Swedbank has about you, click on the link “How to order a register extract” (at the bottom of this text) and follow the instructions provided. We will reply to you as soon as possible, but within a month at the latest.

If you have any questions about the processing of your personal data, or wish to exercise any of your rights, e.g. if you wish to request a register extract; request the correction, deletion and/or removal of your personal data; or object to the processing of your personal data or request its limitation, you are welcome to contact us by using the following contact details:

Postal address: Swedbank AB, GSS Operations A7, 105 34 Stockholm
Web: You can easily and securely send messages to us by visiting swedbank.se and logging in to the Internet Bank. Go to Messages and select the topic “GDPR - Request”
Telephone: Customer Service Centre - Private +46 (0)771-22 11 22
Bank branches: Find your local branch office (in Swedish)

Remember that you can see the majority of the personal data we process about you by logging into the Internet Bank or in the app.

Some processing of personal data requires us to have your approval, i.e. consent. You have the opportunity to personally decide the extent to which you want us to use your data, e.g., if you approve of our using your data for direct marketing or for providing you with personal offers. You can manage your approvals and change your choices in the Internet Bank and app, via your bank branch or by calling our Customer Service Centre Private at +46 (0)771-22 11 22, where you can also add and change your contact details.

You are also entitled not to be subject to a decision that is based solely on automated decision-making, e.g., a home-loan decision or interest-rate decision, and are therefore always entitled to request that the decision be made manually instead. In this case, contact Customer Service Centre Private or your bank branch.

Your rights when Swedbank processes your personal data (PDF)

You can also make your request by logging into the Internet Bank and sending us a message using the order form below.

Follow these steps:

1. Go to Messages
2. Click on New message and select the topic GDPR - personal data request
3. Attach the order form to the message, fill it out and click Send

We will send your register extract to you as a personal message in the Internet Bank. We will reply to you as quickly as possible, but within a month at the latest.

Note that the register extract only applies to data processing by Swedbank. If you have any questions regarding your undertakings with a Savings Bank or have questions about the Savings Bank’s data processing, please contact the Savings Bank.

If you are no longer a customer of the Bank and/or don’t have access to the Swedbank Internet Bank, then you may send your request by post using the template provided in the link below.

Send your signed request to Swedbank AB, GSS Operations A7, 105 34 Stockholm

Please include your personal identity number in your request. We will reply to you as quickly as possible, but within a month at the latest. We will send the register extract to your registered address.

Order form - register extract of personal data - for Swedbank customers (PDF)

For current employees, there is also information at swedbank.net/gdpr and you always have access to information about your employment in the HR portal.

You can also make your request by sending a message in the Internet Bank while logged in and attaching the order form below.

Follow these steps:

1. Go to Messages
2. Click on New message and select the topic GDPR - personal data request
3. Attach the order form to the message and click Send

We will send your register extract to you as a personal message in the Internet Bank. We will reply to you as quickly as possible, but within a month at the latest.

Note that the register extract only applies to data processing with regards to your employment with Swedbank. If you have any questions about data processing related to your employment at a Savings Bank, or have questions about the Savings Bank’s processing, please contact the Savings Bank.

If you are no longer a customer of the Bank and/or don’t have access to the Swedbank Internet Bank, then you may send your request by post using the template provided in the link below.

Send your signed request to Swedbank AB, GSS Operations A7, 105 34 Stockholm

Please include your personal identity number in your request. We will reply to you as quickly as possible, but within a month at the latest. We will send the register extract to your registered address.

Order form - register extract of personal data - for Swedbank employees (PDF)

Do you want to know more? Contact your bank branch or give us a call. We can be reached at +46 (0)771-22 11 22. Ask us – we are here to give you advice. We appreciate your opinion.